Cancellation

Cancel within 14 days of ordering, provided the work has not been fulfilled, and get a full refund. Fulfilled means the key has been cut and shipped.

If it has already shipped, tell us anyway — an unused key is a conversation we would rather have than a complaint.

A fob, battery kit or hide-a-key box comes out of the slot when you pay. The confirm screen shows the item and price first, and you can back out up to that point.

If the kiosk drops the wrong item, that is our error and we make it right.

Before a part has been paired to a vehicle the 14-day rule applies as normal. Once paired it generally cannot be returned to stock, so cancellation after that is limited to the part being faulty.

A key that does not turn the lock it was copied from is a defect, not a cancellation question. We re-cut or refund it. This sits alongside your statutory rights rather than replacing them.

The cancellation channel will be published here and on your order confirmation before orders go live.

Cut and shipped. Up to that point a shipped key can be canceled within 14 days with nothing owed.

It is handed over on the spot, so the confirm screen is the cancellation point.